Our Privacy Policy

Your privacy is very important to us and we want you to be confident that the information you give us when using our site is safe and secure. In this Privacy Policy we’ll explain how we use your information to give you a better, more personalised experience.

We’ll also tell you how and why we collect your personal info, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.

1. What this privacy policy covers

This is the Privacy Policy for viaworks.co.uk (the website or ‘site’).

We are committed to putting the consumer first and being transparent on how we collect, use and protect your personal information. The data controller is Viaworks Ltd (referred to in this policy as “we”, “us” or “our”). We want you to be confident that the personal information you give us is safe and secure with us and understand how we use it to offer you a better and more personalised experience on our site.

Our Privacy Policy explains:

  • the personal information we collect;
  • how and why we collect and use your personal information;
  • why we process your personal information;
  • the rights and choices you have when it comes to your personal information;
  • why we use cookies;
  • the steps we take to ensure your information is kept secure and confidential;
  • how long we will hold your information for; and
  • how to contact us.

2. What information do we collect

  • When you contact or register with viaworks.co.uk you provide us with your name and email address.
  • Your business details, including without limitation your name, billing addresses, email addresses and phone numbers as required.

3. Contacting you

We collect and may use your personal information to:

  • Contact you in response to the communications that you have directed at us. We want to be able to help you so we use personal data to provide clarification or assistance in response to your communications;
  • Send communications to you via our newsletter if you have signed up to receive it.  We will not add you to our mailing list simply because you have made an enquiry via our website.

We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.  We will periodically contact you to confirm that you are still happy to receive our communications or whether you would prefer us to delete your information.  All emails will contain an unsubscribe option.

4. Why do we process your personal information?

We will only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Our grounds for processing your personal information are as follows:

  • Consent – Where necessary we will only collect and process your personal information if you have consented for us to do so. For example, when you register an account with us when signing up as a client or signing up to our newsletter.

We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.

5. How you can change permissions

Your privacy is of huge importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don’t want to be contacted by us anymore you can email admin@viaworks.co.uk.

6. Your information rights and responsibilities

6.1 You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you have the following rights:

6.1.1. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;

6.1.2. Right to erase: the right to request that we delete or remove your personal information from our systems;

6.1.3. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;

6.1.4. Right to data portability: the right to request that we move, copy or transfer your personal information;

6.1.5. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.

We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.

6.2. To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please email admin@viaworks.co.uk or write to Viaworks Ltd, 25 Hatton Street, Macclesfield, SK11 6RF.

6.3. If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office.

7. Keeping your personal information secure

7.1. Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation.

7.2. We do our best to keep the information you disclose to us secure. However, we can’t guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

8. How long do we keep your personal information?

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on the service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us.

9. How to contact us

For any queries in relation to this Privacy Policy please contact us at admin@viaworks.co.uk. Please include as much detail as possible about your concern, question, or request. Messages that cannot be understood or do not present a clear request, may not be addressed.

Cookies Notice

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